Blog
The Value of Long Term Relationships
Two weeks ago, Joe O’Malia’s very first employee at O’Malia Food Markets !1966), who started with Joe at the Preston store at 71st and Keystone (1962) and who has been a part of the O’Malia family ever since, even since his retirement a few years ago, passed away. I...
INDIANA ORIGINALS on 93.1
INDIANA ORIGINALS on 93.1 Don’t miss my interview on CUSTOMER SERVICE this Sunday, February 28, from 10:45 AM- 10:55 AM on 93.1 WIBC! It’s part of my good friend Terri’s Stacey’s FIRST DAY show (Sundays 10 AM-noon). Joining Terri will be Mel McMahon of INDIANA...
Help the Terminally Ill and Poor – and Have Fun Doing It!
Since my radio show is on hopefully temporary hiatus, I’ve missed sharing information with you about Indy’s great not-for-profits that you might not know about. One such organization is MORNING LIGHT and I want to share information about their 13th annual BEACH BALL...
From My Teaching Days
Those who know me well know I taught junior high and high school English from 1969 to 1975 at St. Andrew Catholic School and Cathedral High School. It was a great experience and helped immensely in preparing me for future roles at O’Malia’s and as Indy’s Trusted...
Do the Right Thing!
The late Joe O’Malia often told me to “do the right thing…with everybody…every time.” It’s not always easy. One of the books on my Suggested Reading List is called DO THE RIGHT THING. It’s by the second CEO of Southwest Airlines. Ever wonder why it’s more pleasant to...
Nordstrom – Teamwork and Empowerment Leader
A harried businessman rushed to a Nordstrom store in a mall at 5:30 one evening and headed to the perfume counter. He explained to the lady there that it was his anniversary, he was meeting his wife for dinner in an hour and he had nothing for her. He was looking for...
Featured in the Indianapolis Business Journal
Ex-grocery exec Danny O'Malia providing service advice to sports franchises Anthony Schoettle March 31, 2012 Danny O’Malia learned the value of customer service at the age of 9 while working alongside his father, Joe O’Malia, at the family grocery. Now he’s taking the...
Inspired
I received this story from my daughter in St. Louis. It inspired me. As a former teacher and as someone who is still involved in education, this struck a cord. I hope it makes your day as it did mine. One day a teacher asked her students to list the names of the other...
WHAT IS IT WITH SERVICE TODAY?
Since I live, die and preach the Gospel of Customer Service for a living these days, lots of folks ask me why it’s generally so bad no matter where you go. I have several thoughts on the matter. But first—remember. There are some companies that give great customer...
Chick-Fil-A, A Company that GETS IT
Two constant themes to any Customer Service program I present are “corporate culture” and “empowerment.” Not many companies get these right; thus not many companies give very good customer service. One company/ culture I really admire (there are many, such as...