Apr 7, 2016 | Blog, Employee Empowerment |
Two weeks ago, Joe O’Malia’s very first employee at O’Malia Food Markets !1966), who started with Joe at the Preston store at 71st and Keystone (1962) and who has been a part of the O’Malia family ever since, even since his retirement a few years ago, passed away. I...
Feb 25, 2016 | Blog, News |
INDIANA ORIGINALS on 93.1 Don’t miss my interview on CUSTOMER SERVICE this Sunday, February 28, from 10:45 AM- 10:55 AM on 93.1 WIBC! It’s part of my good friend Terri’s Stacey’s FIRST DAY show (Sundays 10 AM-noon). Joining Terri will be Mel McMahon of INDIANA...
Sep 24, 2015 | Blog, Doing the Right Thing |
The late Joe O’Malia often told me to “do the right thing…with everybody…every time.” It’s not always easy. One of the books on my Suggested Reading List is called DO THE RIGHT THING. It’s by the second CEO of Southwest Airlines. Ever wonder why it’s more pleasant to...
Sep 2, 2015 | Blog, Corporate Culture, Customer Service, Employee Empowerment, Teamwork |
A harried businessman rushed to a Nordstrom store in a mall at 5:30 one evening and headed to the perfume counter. He explained to the lady there that it was his anniversary, he was meeting his wife for dinner in an hour and he had nothing for her. He was looking for...