Jan 6, 2012 | Blog, Communication, Corporate Culture, Customer Service, Employee Empowerment, Featured |
I received this story from my daughter in St. Louis. It inspired me. As a former teacher and as someone who is still involved in education, this struck a cord. I hope it makes your day as it did mine. One day a teacher asked her students to list the names of the other...
Feb 6, 2010 | Blog, Communication, Customer Service |
Here’s a scenario that was originally sent to me a couple of years ago. I’ve shown it to over 5000 people and it occurred to me that this blog is a good way to show it to even more. I have two people role play it in my Customer Service Training programs...
Jan 9, 2010 | Blog, Communication, Video |
Danny O’Malia reinforces the best customer is the one you already have. If you can not see the embedded video player above please use the following link: Communication – Danny O’Malia, Indy’s Trusted Servant