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Inspired

Jan 6, 2012 | Blog, Communication, Corporate Culture, Customer Service, Employee Empowerment, Featured | 3 comments

I received this story from my daughter in St. Louis. It inspired me. As a former teacher and as someone who is still involved in education, this struck a cord. I hope it makes your day as it did mine. One day a teacher asked her students to list the names of the other...

Customer Service Lessons

Sep 9, 2010 | Blog, Customer Service, Employee Empowerment, Featured, Video | 0 comments

Danny O’Malia tells the story of how he learned customer service at his father’s first grocery store back in 1957. If you can not see the embedded video player above please use the following link: Customer Service Lessons – Danny O’Malia,...

Danny is back on the radio!

Catch Danny on the air every Wednesday from 4:30 to 5 PM on 91.9 WITT.

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Danny is back on radio!


Catch Danny on the air every Wednesday from 4:30 to 5 PM on 91.9 WITT.

Danny's Awards

  • Xavier University Outstanding Alumni Leadership Award (1988)
  • Cathedral High School Distinguished Service to the Community (1990)
  • City of Carmel, Range Line Pioneer (1993)
  • Carmel Clay Sertoma Club “Service to Mankind” Award (1993)
  • Cathedral High School “Man of the Year” (1997)
  • State of Indiana Sagamore of the Wabash (2001)
  • Indianapolis Irish Citizen of the Year (2015)

Danny's Views On...

  • Communication
  • Corporate Culture
  • Customer Service
  • Doing the Right Thing
  • Employee Empowerment
  • Leadership
  • Teamwork

About Danny

Danny O’Malia has spent a lifetime in and around the retail grocery business. He began learning about Customer Service from the master, his late father Joe O’Malia, at the age of 8, when Joe owned a small grocery store in Broad Ripple that actually failed. Later he worked part time for his dad at Preston’s at 71st and Keystone and, starting in 1966, at O’Malia’s. Full story

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