Dec 1, 2015 | Uncategorized |
When I do customer service training or keynote speaking, I make the overlying point that an organization’s culture will determine the level of service it offers. As companies grow (or are bought by large conglomerates), that culture often slides clear into oblivion. I...
Oct 19, 2015 | Uncategorized |
See my HEADLINER speech at SPARKS on Tuesday, Nov. 10! Morty’s comedy Club 5:15– ??? Two other speakers Great networking Free appetizers Cash bar To register, go to sparkstalk.com/events. For 50% off on tickets, while they last, use promo code...
Jan 6, 2012 | Uncategorized |
Just receieved this from my daughter in St. Louis. I was inspired. As a former teacher and someone who is still involved with education, wanted to share it with you. Hope it makes your day as it did mine. One day a teacher asked her students to list the names of the...
Mar 15, 2011 | Uncategorized |
My friend Don Kohler told me about this video. Had to share it with you. 10,130,946 views to date. Treat customers badly and who knows how many will find out? United can’t control everything that happens to their cusotmers but this is unforgivable! Want to avoid...
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