Jan 22, 2010 | Blog, Customer Service, Leadership |
Several months ago, I blogged about my discontent with Sears (and Nordic Track). Well, the power of social media has eventually led Sears to contact me about by dissatisfaction with its service. You may remember that my wife and I were poorly served by Sears...
Jan 9, 2010 | Blog, Communication, Video |
Danny O’Malia reinforces the best customer is the one you already have. If you can not see the embedded video player above please use the following link: Communication – Danny O’Malia, Indy’s Trusted Servant
Oct 26, 2009 | Blog, Corporate Culture, Customer Service |
Most recently I blew off some steam about a problem my wife and I had with Sears, Nordic Track and a third company whose name I don’t even know. Since then, we visited our newly married daughter and new son-in-law in St. Louis this past weekend and they were...
Oct 14, 2009 | Blog, Customer Service |
It all started when my wife Rita bought me a Nordic Track tread mill at Sears in Castleton Square. That was Valentine’s Day, 2002. Great product. It worked until we decided not to renew the service contract. That’s when the frustration began. Two weeks ago...
Sep 30, 2009 | Blog, Corporate Culture, Customer Service, Employee Empowerment |
One of the big problems in the world of Customer Service today is that too many companies do not trust their employees to take care of the customers. Since the employees are the ones who deal with the customers, not empowering them is the customer service “kiss...
Aug 3, 2009 | Blog, Customer Service |
The unintended results of short term planning? As it relates to Customer Service? In the “macro” view, it is almost always disastrous in this context. Giving good service requires CONSTANT attention and emphasis to the topic of customer service. When...
Catch Danny on the air every Wednesday from 4:30 to 5 PM on 91.9 WITT.