Dec 1, 2015 | Uncategorized |
When I do customer service training or keynote speaking, I make the overlying point that an organization’s culture will determine the level of service it offers. As companies grow (or are bought by large conglomerates), that culture often slides clear into oblivion. I...
Sep 24, 2015 | Blog, Doing the Right Thing |
The late Joe O’Malia often told me to “do the right thing…with everybody…every time.” It’s not always easy. One of the books on my Suggested Reading List is called DO THE RIGHT THING. It’s by the second CEO of Southwest Airlines. Ever wonder why it’s more pleasant to...
Sep 2, 2015 | Blog, Corporate Culture, Customer Service, Employee Empowerment, Teamwork |
A harried businessman rushed to a Nordstrom store in a mall at 5:30 one evening and headed to the perfume counter. He explained to the lady there that it was his anniversary, he was meeting his wife for dinner in an hour and he had nothing for her. He was looking for...
Jan 6, 2012 | Blog, Communication, Corporate Culture, Customer Service, Employee Empowerment, Featured |
I received this story from my daughter in St. Louis. It inspired me. As a former teacher and as someone who is still involved in education, this struck a cord. I hope it makes your day as it did mine. One day a teacher asked her students to list the names of the other...
Jan 6, 2012 | Uncategorized |
Just receieved this from my daughter in St. Louis. I was inspired. As a former teacher and someone who is still involved with education, wanted to share it with you. Hope it makes your day as it did mine. One day a teacher asked her students to list the names of the...
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